Privacy Policy for Tier 1 Solutions Ltd
Last updated: 06/12/2024
At Tier 1 Solutions Ltd, your privacy is our priority. This Privacy Policy outlines how
we collect, use, store and protect your personal data. We comply with the UK
General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and
other applicable laws.
By using our website and services, you agree to the terms of this Privacy Policy.
Who We Are
Tier 1 Solutions Ltd
Company Number: 14896440
Registered Office Address: 20 Wenlock Road, London, N1 7GU
For any privacy-related queries, contact us:
➢ Email: enquiries@tier1solutions.co.uk
➢ Phone: 01392 304 365
What Information We Collect
We may collect the following types of personal data:
➢ Information you provide us:
o Contact details: Name, email address, phone number, address.
o Business information: Company name, job title, and any relevant
business correspondence.
o Payment details: billing information for invoicing purposes.
o Enquiries: Any personal fata shared when contacting us via email,
forms or phone.
➢ Information we automatically collect:
o Technical Data: IP Address, browser type, device information, and
website usage (via cookies and analytics tools)
➢ Sensitive personal data:
o We do not intentionally collect any sensitive personal data unless it is
necessary and with your explicit consent.
How We Use Your Data
We use your personal data for the following purposes:
➢ Providing Services: To deliver our services, respond to enquiries, and fulfil our
contracts/
➢ Communication: To keep you informed about updates, promotions, or
changes to our services (with your consent).
➢ Improving Our Website: Analysing website usage to enhance user experience.
➢ Legal Compliance: Meeting legal, regulatory, and tax obligations.
We will only process your data where we have a valid legal basis, such as:
➢ Your consent
➢ Fulfilling a contract
➢ Compliance with legal obligations
➢ Legitimate interests (e.g. improving our services)
Sharing Your Data
We do not sell your personal data. However, we may share your data with:
➢ Service providers: Third-party companies that assist in delivering our services
(e.g. IT support, payment processors)
➢ Legal or regulatory authorities: When required by law
➢ Business transfers: In the event of a merger, acquisition, or sale of our
company
All third parties are required to comply with data protection laws and only use your
data for specified purposes.
International Data Transfers
If we transfer your data outside the UK, we ensure appropriate safeguards are in
place to protect your data, such as:
➢ Adequacy decisions from the UK government
➢ Standard contractual clauses approved by the UK GDPR
Data Retention
We retain your personal data only as long as necessary for the purposes outlined in
this policy or as required by law.
➢ Business-related data: Retained for 7 years for tac and accounting purposes
➢ Enquiry data: Retained for up to 2 years after resolutions unless further
retention is justified.
Your Rights
Under data protection law, you have the following rights:
➢ Access: Request a copy of your personal data
➢ Rectification: Correct inaccurate or incomplete data
➢ Erasure: Request deletion of your data (where legally permitted)
➢ Restriction: Limit the processing of your data
➢ Objection: Object to processing based on legitimate interests or for marketing
➢ Portability: Request your data in a portable format
➢ Withdraw consent: If processing is based on your consent, you can withdraw
it at any time
To exercise your rights, contact us at enquiries@tier1solutions.co.uk.
Cookies and Tracking Technologies
We use cookies to:
➢ Improve website performance
➢ Analyse user behaviour for website optimization
You can manage your cookie preferences via your browser settings
Data Security
We implement robust security measures to protect your data, including:
➢ Encryption for data transfers
➢ Secure servers and firewalls
➢ Regular audits of our systems
Despite our best efforts, no online data transmission is completely secure. If you
suspect a data breach, contact us immediately.
Complaints
If you believe your data protection rights have been violated, you have the right to
lodge a complaint with The Information Commissioner’s Office (ICO)
➢ Website: https://ico.org.uk
➢ Phone: 0303 123 1113
Updates to this Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements.
We recommend checking this page periodically.
If you have any questions or concerns, do not hesitate to contact us.
Tier 1 Solutions Ltd
20 Wenlock Road, London, N1 7GU
enquiries@tier1solutions.co.uk
01392 304 365
Signed by:
Brooke Payne, Managing Director
06/12/2024